Tell Me How to Do My Job

In the United States, we seem to have a unique conundrum regarding customer service.  The phrase "the customer is always right" seems to be the motto of many businesses, yet the majority of customers are afraid of being considered a nuisance if they express their specific wants and needs to a company.  This is especially a problem in the field of massage therapy, where clients come in, receive a massage, and walk out the door without telling their therapist whether they liked or disliked particular aspects of their massage, even if the therapist asks them whether or not they enjoyed the massage.  In fact many times, clients are extremely uncomfortable asking the therapist to adjust something so that they are more comfortable.  This is due largely to the fact that clients assume that the therapist knows best and that if they speak up and voice their concerns or needs, they may be throwing the therapist off or somehow telling the therapist that they don't know what they're doing.  So, instead of speaking up and asking for something to be made more comfortable, the client just lays there and takes it, resulting in a less-than-optimal massage experience.

With this is mind, then, let me say this:  Tell me how to do my job.  I don't mean that I'm untrained or unable to massage you unless you specifically direct me in every little thing, but I do mean that it is my job to make sure that you are entirely comfortable during your session.  Is the temperature not to your liking?  I will be happy to adjust it.  Is the music too loud or too soft?  I will be happy to adjust it.  Is the position of the face cradle or bolster causing you discomfort?  I will be happy to adjust it.  Almost anything from the lighting to the pressure with which I massage a client can be adjusted.  Any therapist who acts huffy or displeased about the fact that you are asking for your needs to be met is not doing their job properly, because a therapist's job is to make the client as comfortable as possible during the massage, not just to rub around on their backs for an hour and expect them to feel in heaven at the end.  Remember, you the client are paying good money for a massage session, which means that we as therapists should be striving to meet your needs and earn the money that you are giving us in return for our service.  So please, tell me how to do my job.  You as a client know your body and your needs best.  While I as a massage therapist may be pretty good as assessing and anticipating your needs, it is up to you to tell me if something could be better.